Privacy Policy for Sundown Seams

At Sundown Seams, located at 72 Cadogan Place, Belgravia, London, Greater London, SW1X 9AT, United Kingdom, we are committed to protecting the privacy and security of information collected from visitors to our online platform. This Privacy Policy describes how we collect, use, and process your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information in connection with the services we provide, which include upholstered furniture repair, full furniture upholstery, antique furniture restoration, sofa repair, armchair repair, fabric replacement and re-covering, leather furniture repair, leather upholstery services, furniture renovation, on-site home furniture repair, mobile furniture service, and custom upholstery design.

• Personal Identification Information: This includes your name, postal address, email address, and telephone number when you contact us for inquiries, quotes, or to schedule services.
• Financial Information: While we do not process payments directly on our site, details related to invoicing and payment status may be handled securely through third-party services, and we ensure these partners comply with robust data protection standards.
• Service-Related Information: Details about your furniture, repair requirements, design preferences, and photographic images you may provide to assist us in understanding your service needs.
• Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, and referral sources. This data is primarily used for website analytics and to improve user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide our furniture repair and upholstery services as requested by you.
• To communicate with you regarding your inquiries, appointments, and service updates.
• To manage and process service quotes and invoices.
• To improve our services and understand customer needs better.
• To maintain the security and functionality of our online platform.
• To comply with legal obligations and regulations.

3. Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing a quote for upholstery services).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for direct marketing, provided we have a relationship with you and offer similar goods or services, and you have not opted out).

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Service Providers: Third-party companies who provide services on our behalf, such as IT support, website hosting, payment processing (for transactions initiated off-site), and analytics. We ensure these providers are GDPR compliant.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Under GDPR, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

7. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. We regularly review our security procedures to consider new technologies and methods to enhance security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page.

9. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sundown Seams
72 Cadogan Place
Belgravia, London
Greater London, SW1X 9AT
United Kingdom